Employment Opportunities

 

Facility Rental Coordinator & Visitor Services Associate

Position:  Facility Rental Coordinator & Visitor Services Associate

Organization:  Noah Webster House & West Hartford Historical Society

Date Posted:  April 10, 2024

Salary:  $18.00/Hour

Type of Position:  Non-exempt, part-time (6-12 hrs/wk)

Benefits:  Not benefit eligible, as defined by the NWH Personnel Policy

Experience Requirement:  1 year

Position Summary

The Facility Rental Coordinator will serve as the organization’s main point of contact for the sales & management of all facility rentals, working in conjunction with external clients, approved catering personnel and other museum staff to ensure the successful execution of events and the satisfaction of our guests.  This position may also be required to assist with coordination of hospitality logistics for scheduled public museum events and serve in a support role to the museum’s Manager of Museum Programs and/or other relevant staff.   The Facility Rental Coordinator will require a flexible schedule and will report to the Manager of Visitor Services & Museum Retail.

Position Details

  • Part-time position; serve as Saturday public hours support (twice or more monthly) for office hours, and presence at scheduled rental events. A weekly virtual meeting “TEAMS or ZOOM” with supervisor is required.
  • Flexibility to work scheduled evening or weekend events as required; schedule will be approved by supervisor.
  • Not eligible for employer-sponsored health benefits or paid time off, as currently defined by the NWH personnel policy.

Primary Responsibilities

  • Point-of-contact for all facility rental inquiries, with courteous and very timely attention to external client requests; proficiency with managing and updating internal museum calendar to reserve dates; strong familiarity with museum protocols and ability to discern if rental inquires will be appropriate for the museum environment.
  • Ability to maximize rental revenue opportunities with sales acumen and management of availability of museum spaces, calendar and negotiation of rental fees.
  • Knowledge of internal procedures regarding the creation of new constituent data files, processing of payments, refunds, event logistics, etc.
  • Recommend (to clients) and coordinate with external caterers to ensure successful events, prioritizing the safety of the museum’s property and the Historic House.
  • Coordinate and communicate with other museum staff for event set-ups and breakdowns as required.
  • Presence at all facility rentals, unless by prior arrangement with supervisor.
  • Maintain a budget and set revenue goals, in coordination with Executive Director.
  • Maintain museum’s presence on regional venue rental sites and develop presence on additional platforms.
  • Ability to manage and staff public spaces of the museum at least two Saturday afternoons (or more) a month as needed; ability to accurately process payments, operate sales register, friendly and knowledgeable demeanor with museum and museum volunteers.

Position Qualifications: 

  • 1-2 years of relevant experience in the food & beverage industry, hotel, restaurant or performance venue is preferred. Previous event management in a museum environment is desirable.
  • Excellent interpersonal skills and the ability to work effectively with diverse constituents including museum patrons, staff, members of the Board of Trustees, and external vendors.
  • Computer proficient, with a working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Flexible schedule
  • Ability to work independently as well as collaboratively in a team environment to meet organizational goals. Must be highly organized and provide high attention to detail with every project.  Requires problem-solving, organizational and time management skills, as well as the ability to handle multiple tasks simultaneously.
  • Ability to physically lift up to 30 lbs. at times and work shifts of 8-hour duration.
  • Familiarity with the museum’s mission and working knowledge of Noah Webster

 

To Apply:  Please send resume & cover letter to:

Noah Webster House & West Hartford Historical Society

227 South Main Street

West Hartford, CT 06107

ATTN:  Executive Director

*Electronic Submissions:  please send to rentals@noahwebsterhouse.org

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The Noah Webster House & West Hartford Historical Society is an equal opportunity employer.  No employee or applicant will be discriminated against because of race, color, religion, gender, national origin, age, marital status, disability, veteran status, pregnancy, sexual orientation, gender identity/expression, genetic information or any other applicable legally protected status.   The Noah Webster House & West Hartford Historical Society will consider all individuals for any position for which they are qualified and able to perform.